Frequently Asked Questions
Below is a list of our most Frequently Asked Questions to help with your hire.
What documents do i need when i hire a vehicle?
New customers need to bring their Driving licence and Two recent proof of address which are dated and no older than Three Months, acceptable documents include: Bank/Credit Card Statement, Utility/Phone Bill.
Returning customers who haven't hired for more than Three months and still reside at the same address need to bring 1 proof of address as well as their driving licence. If you have moved house since you last hired you will need to bring Two proof of address.
Can I leave my car when I hire a vehicle?
Yes, we have a car park were vehicles can be left at owners risk.
Can I return a vehicle after the offices close?
Yes. The gates are open until 8pm for vehicles to be returned, a member of staff will be on site Monday – Friday to hand the keys to, however if vehicle is returned Saturday or Sunday please drive vehicle into the bottom yard, lock it and post keys into the secure key chute on the left hand side of the Reception front door.
Can you deliver the vehicle to me?
We do offer a local pick up service where we will collect you from your home or work address and bring you into the office to complete your reservation, please note that we only offer this service during weekday office hours and Saturday mornings.
Do I need to leave a security deposit?
A deposit of £500 is required on credit/debit card which is reduced to £100 if the Loss Damage Waiver is purchased.
Does the deposit have to be paid on my credit/debit card?
The deposit has to be paid on a credit or debit card in the drivers name, deposits are normally taken via a pre-authorisation however if the hire is over 6 days the deposit will be banked. Pre-Authorisations typically take between 5-7 working days to drop off, banked deposits wil be refunded when the vehicle is returned and can typically take up to 3 days to show.
Can I reduce the Insurance Excess?
We offer a Loss Damage Waiver which reduces the Insurance excess to £95.00, please see the table below:
|Vehicle Type||Standard Excess||Excess with LDW||Cost of LDW 1-3 Days||Cost of LDW 4-6 Days||Cost of LDW 7 Days Plus|
|All Cars||£750||£95||£9.90 P/D||£8.90 P/D||£59.90 P/W|
|All Vans & Minibuses||£1,000||£95||£14.90 P/D||£12.90 P/D||£79.90 P/W|
How long does it take for the deposit to clear back on to my card?
Deposits are normally taken via a pre-authorisation however if the hire is over 6 days the deposit will be banked. Pre-Authorisations typically take between 5-7 working days to drop off, banked deposits wil be refunded when the vehicle is returned and can typically take up to 3 days to show.
I have penalty points on my licence, can I still hire a vehicle?
We can accept up to 6 points for certain offences, if you have any points please confirm with the rental operator when booking your vehicle.
What are your age restrictions for hiring vehicles?
- For cars and vans all drivers need to be 25 yrs old or over with at least 12 months driving experience with the exception of large cars where the driver has to be over 30 years of age.
- For Minibuses drivers have to be over 25yrs old with 2 years drving experience, for 12 and 17 seater minibuses all drivers need to have passed their driving test before Jan 1997 or have the D1 entitlement on their licence.
Can I take a vehicle overseas?
We do allow cars, vans (up to Luton size) and 9str minibuses overseas, please call or email with your trip details including date and vehicle requirements for a quote.
How much fuel is in a vehicle when I take it and what is the fuel policy?
The vehicle will be full of fuel on collection and we do ask that the vehicle is returned full, we can fill the vehicle at our premisses on return but please be aware that our fuel prices are above that of the petrol station.
Can I use my own insurance?
Yes, the vehicle can be covered by your own fully comprehensively insurance, however most personal policies will not cover hire vehicles.
For all vehicles taken on customers own insurance a 20% discount will be applied, please email a copy of your insurance prior to collecting the vehicle.
Do I need a special Driving Licence to drive a minibus?
For minibuses all drivers need to be over 25yrs old with over 2yrs driving experience, for 12 and 17seater minibus drivers must have passed their driving test before Jan 1997 or have the D1 entitlement on their licence.
Do you provide One way hires?
No, All vehicles do need to be returned to our depot in Blackburn, collection can be pre-arranged from your home/work address if you are local and it is during weekday office hours.
Where do I collect the vehicle from?
We are based in Blackburn near to the Railway Station and the Ice arena, all vehicles need to be collected from and returned to our depot.
Are there any mileage limits?
There is a 250 mile allowance for 1 day hires on cars and minibuses, all other vehicles and hires of 2 or more days are unlimited miles.
How much do i have to pay if i go over my 250 mile allowance?
Excess mileage is charged at 9p per mile plus vat.