Customer Reviews & Testimonials

Customers who book their vehicles online receive a followup email after their hire has ended asking them to rate their experience and leave any pertinent comments, below are their responses to our teams efforts when they collected and returned their vehicle.

Write a review

Rating
5.0
26th May 2022, 13:26
Simon Smith
Had no issues
Intack response: Just how we like it Simon
Review from Google
Rating
5.0
14th May 2022, 10:01
Gary
Hired a LWB van for two days, Great service , quality vehicleand competitive price. Also credited me without me needing to ask for an extra driver fee i had paid but not activated. Highly recomended will use again
Intack response: Thank you Gary, honesty & integrity are what keep our customers ours Hope to see you again soon
Review from Google
Rating
5.0
19th Apr 2022, 18:34
John Clayton
I have had a few vans from Intack over the years of all sizes. More recently I have had VW Crafter LWB, VW Transporter SWB and Ford Transit Luton van with tail lift. All the vans were clean and like new. Easy collection and easy drop off. Polite staff from the persons on reception to the lads in the yard. This is the company I will always go to when I need to hire a van in Blackburn.
Intack response: Wow, thanks John, see you again soon
Review from Google
Rating
5.0
19th Apr 2022, 13:39
Peter Ramage
This was my first time using Intack Self Drive, and I will be back. The service was friendly and efficient. The car was excellent. The hire was good value. And the pick up is just a short walk from Blackburn Rail Station.
Intack response: Thank you Peter
Review from Google
Rating
5.0
4th Apr 2022, 11:45
Scot Czech
I needed a van, so I called Intack and within an hour I was driving the thing!I highly recommend these guys, professional, friendly and great value for money!
Intack response: Thank you Scot
Review from Google
Rating
5.0
31st Mar 2022, 07:53
Andrew Jackson
Excellent hire company. Very friendly staff and reasonable rates. Would definitely recommend
Intack response: Thank you Andrew
Review from Google
Rating
5.0
30th Mar 2022, 10:40
Nick Serpell
I have recently hired a van and a car from Intack. A very straightforward procedure with friendly and helpful staff. Both vehicles were in excellent condition and they take real trouble to give the vehicle a thorough inspection for any damage before it is handed over. Highly recommended
Intack response: Thank you Nick
Review from Google
Rating
5.0
29th Mar 2022, 10:04
Mark Bethwaite
Intack response: Thanks Mark
Review from Google
Rating
5.0
26th Mar 2022, 19:49
Tony Ireland
Friendly service and an almost new van the whole experience couldn't be better.
Intack response: Thanks very much Tony
Review from Google
Rating
1.0
7th Mar 2022, 20:54
Michael Robinson
Pre ordered and paid for Luton van 3 weeks prior to pick up, I was contacted 15 mins before picking up the vehicle and was informed it was not available.No other same size vehicle available, only similar vehicle but smaller capacity ,very poor communication and no other options available, complete lack of customer support/ service from this company. I have used Intack several times in the last 2 years. This resulted in me having to make two return journeys to Devon at double original costs to me because of smaller vehicle.Lack of interest from Intack Self Drive ,vote with your feet and use a reliable company instead !
Intack response: Dear Mr RobinsonWe are surprised and disappointed with the poor review you have left us given the true circum­stances.­We took the booking for a Luton van from you in good faith however we noticed from the vehicle tracker before you were due in that the company who had it before you were not going to be back in time for yourself, unfortunately we have to rely on vehicles being back on time for the next rental.We rang to discuss this with you and although we didnt have a direct replacement we offered you the slightly smaller 4.3m Jumbo van with a good discount which you accepted. On returning the vehicle you didnt mention having to do the journey twice, and we note from the tracker our vehicle only went to Devon once, so assuming you got one from somewhere else for the second journey you didnt give us an opportunity to help you with that to compensate you further.Its disappointing therefore that you have chosen to leave us a poor review however its your choice and it will sit alongside the many excellent reviews we have built over the last near 50 years renting vehicles in Blackburn.
Review from Google