Customer Reviews & Testimonials
Customers who book their vehicles online receive a followup email after their hire has ended asking them to rate their experience and leave any pertinent comments, below are their responses to our teams efforts when they collected and returned their vehicle.
3rd Jan 2025, 14:06
Good, clean, economical car at a good price, no hard sell re extra insurance, low deposit (compared to the European holiday car hire companies) and they also agreed to our one day extra hire at the same rate that we were already on.
Intack response: Thank you John
Review from Google
27th Dec 2024, 19:06
Beware. The sales assistant is extremely rude and lacks customer service skills. The cars are poorly maintained. Furthermore, prices are considerably higher than Enterprise, which is a reputable international brand located not too far away. You get a far superior customer service experience too. I would suggest you check the prices at Enterprise first. If this lot are considerably cheaper (highly unlikely), then go with them - as long as you're prepared to compromise on the quality of the car.
Intack response: Hi, thank you for your comments and I'm sorry that you feel you were not dealt with in a professional manner, customer service is very important to us and we pride ourselves on having many repeat customers who think so too.If you'd like to let us know when you contacted the office we will look into your concerns.I cannot see that you have hired recently so if you have hired under a different name and had a mechanical issue with one of our vehicles again please do let us know and we'll investigate your complaint, for reference all our vehicles are serviced and maintained in our BVRLA approved workshops to manufacturers recommended intervals.Again thank you for your feedback we welcome all customer feedback.
Review from Google
22nd Dec 2024, 11:05
Sarah gave exceptional customer service, nothing was too much trouble and she helped us out of a difficult situation when another car company had let us down.
Intack response: Thank you for your great feedback, I've passed your comments onto Sarah, we look forward to seeing you again soon.
Review from Google
26th Nov 2024, 20:32
Intack response: Thank you Matthew
Review from Google
11th Nov 2024, 09:57
Intack response: Thank you Mohammad
Review from Google
1st Nov 2024, 15:43
Intack response: Thank you Arpan
Review from Google
17th Oct 2024, 13:08
What can I say... So helpful from the word go ie reception. To getting the car on a weekly car hire basis and as my own car was off the road waiting for a part. I had to ring and request an extension to the hire 2days before the previous weeks hire ended. Absolutely no problem and done with in 5minutes.3times for 3x1 extra weeks. So pleasant and helpful... Plus the vehicle was in great condition... Thanks to all at Intack car hire including the guy's in the garage and their drivers... Not a single complaint whatsoever from me.
Intack response: Thank you Greg, what a wonderful review!Not that we want your car to breakdown but we hope we can help you again in the near future Team Intack
Review from Google
16th Oct 2024, 06:19
Intack response: Thank you Florin
Review from Google
7th Oct 2024, 18:03
Great customer service
Intack response: Thank you James
Review from Google
17th Sep 2024, 09:54
No fuss vehicle hire
Intack response: Simple without any fuss, just how we like it Andy
Review from Google